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What sets Infinity Group apart from other brokerages

March 19, 2019 admin

Online platforms to track and report results

One of the things that make our service unique is the ongoing financial coaching and accountability model with direct access to guidance. How? We offer a CX-focused service that makes it easy for us and our clients to communicate. Through this platform, we provide weekly and monthly performance reports.

“This open, honest communication and ongoing customer relationship build strong financial habits for consumers.” – Graeme Holm

We invest in the right tools for both our clients as our team. Our tools provide clients with storage for their financial information. It also provides our financial experts access to that active data. By keeping everything in one platform, our coaches can monitor and track financial habits for our clients. Real-time tracking is crucial to engage with a client as soon as possible when a concern arises.

We invest in the right tools for both our clients as our team. Our tools provide clients with storage for their financial information. It also provides our financial experts access to that active data. By keeping everything in one platform, our coaches can monitor and track financial habits for our clients. Real-time tracking is crucial to engage with a client as soon as possible when a concern arises.

How we aim to exceed client expectations

We always aim to not simply meet client expectations but exceed them. To achieve this, we go the extra mile in everything we do. We continually research and explore new technology options to automate, simplify and improve our customer experience. This, in turn, drives productivity and performance from both our coaches as our clients.

Because our investment in and use of digital platforms, we deliver a high standard of service and support. Mortgage Professional Australia believes the resourceful use of technology is what honoured Graeme Holm and our team with numerous awards. Among other mentions, we were named as one of the most innovative businesses in both Australia and New Zealand.

We keep innovating

We remain focused on keeping our digital platforms up to date with the fast-evolving financial market. By having the right platforms, we increase productivity between our experts and clients to improve performance and results continuously.

Like our director, Graeme Holm told MPA we “will continue to abide by our client-centric approach and ensure that we never settle and are never satisfied with the service we offer clients.”

With everything we do, we ensure we don’t diminish our service offering by attempting to grow unsustainably.

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